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Casino not paying you?
Short answer: tell us what's going on and we'll look into it. For casinos we work with, Josh can raise it directly with their team. It's free, and we'll be straight with you about what we can and can't do.
1
Tell us the casino, the amount and what's happening.
2
We check the casino's terms and what you've already tried.
3
We raise it with the casino where we can, and email you back.
Before you send
- Check your withdrawal isn't just waiting on verification. Our pending withdrawal guide covers the usual reasons.
- Contact the casino's live chat first and keep screenshots.
- Don't open a chargeback while we're looking into it, as most casinos will close your account.
We can't force a casino to pay, and we're not lawyers. We'll never ask for your casino password, card details or ID documents, and we never share your details without your OK. If gambling is causing you stress, free support is here.